We'd read somewhere that the average military family loses around $700 at each PCS move, between setting up a new household and normal travel/not having a place to live expenses. Before we started, we decided we'd try to minimize that as much as possible, which is why we didn't want to just ditch stuff that the movers left behind. After we cleared out the apartment, we took our time. We had been promised delivery on Wednesday, December 1st, so we figured there was no need to get there before then. We stayed at a hotel in Alexandria on Monday night, since we had gotten a good rate. On Tuesday, I called the moving company; they weren't going to deliver on Wednesday after all. They were aiming for Thursday. So we decided to drive until it got dark on Tuesday, stop and spend the night somewhere, then continue. Detail-- we had the kitty with us, so we had to either find a place where we could sneak her in, or a place that accepts pets. Luckily, we found a slightly shady Jameson Inn and were able to pay $10 to have her in the room with us. The next morning, Wednesday, I called the moving company to confirm delivery for Thursday. Oh that? It's now coming on Friday. And technically, they kept telling me, they had until Monday to deliver. Um, really? It's not like we're moving cross-country! It's 383 miles!
At any rate, we got to our new house, and decided we'd just camp out at the house rather than pay for another hotel. We did have some supplies-- a couple of towels, two pillows, a set of sheets, and a quilt that I had grabbed when the movers accidentally started packing my emergency bedding. Detail-- upon examination, I saved a twin-sized quilt. So the hubby and I ended up spending 2 nights on the floor, sharing a twin-sized quilt!
Finally, on Friday, our delivery showed up! Once again, I was surprised. And not pleasantly. First of all, they told me to expect them at 8 am, and they didn't show up until 10. Then, I noticed they'd sent us two guys with all of our stuff-- including an older guy, who looked (and turns out, he was) weaker than I am! I ended up helping them carry the couch into the living room, for example. Around noon, they were done unloading the truck, and I asked the guy who looked like he was in charge if they wanted to take a break before we started unpacking and organizing everything. After all, we'd opted for the full-service move, rather than taking money and doing it ourselves. At that point, the guy told me that they didn't unpack, that they were just "authorized" to unload the truck! I tried calling my hubby, but he was busy with his check in process and wasn't allowed to keep his phone on him. I freaked out. I told the movers that they at the very least needed to make sure the boxes were in the right rooms, since they had put boxes wherever they felt like. They begrugingly agreed to move boxes, but wanted me to point to every single box I wanted moved!
I tried my best, but they just kept calling me over to the different rooms and asking questions (hello? the boxes were labeled! Is it really that hard to figure out that the boxes that say Master Bedroom go in the master bedroom?!) Finally, they moved most of the boxes. I thought we'd gotten all of them, but as hubby and I unpacked over the weekend, we realized the boxes were still all over the place. Our desktop computer was in the living room, for example. I then asked him if he could please place our TV on our TV stand. He said-- surprise, surprise-- that he wasn't authorized to place the TV on a TV stand! Just put it in the general area where I wanted stuff. Are you kidding?
After much complaining, we ended up having the company send 2 women to help me, a week and a half later, of course. At first, I got the same treatment-- "Oh, no, ma'am, we just unpack, we can't actually put books on a shelf. Just tell us where you want them to generally go." Um, they're books-- I want them on the bookshelf! They were somewhat more reasonable though, and we did get somewhere. At least now we don't have any boxes left in the house, even though it's still a mess.
My husband's office told him that the movers were notorious for trying to take advantage of the wives in moves. And the two ladies who were sent to help me unpack after my husband freaked out on the moving company (they actually took HIS calls, though they ignored me) told me that, because the military pays the company by weight and not by the hour, we had to be really specific when booking. As in, ask for 2 days to pack (we discovered that the packers had just thrown a bunch of random stuff in boxes, and mixed up things like my husband's suits with a toolbox, resulting in damage); ask for the unpack and debris removal in writing; etc. Lesson learned! Hopefully the next PCS goes more smoothly!